Privacy Policy

At DWC Pipe Industries ("we", "us", or "our"), we are committed to protecting the privacy of our website visitors, customers and business partners. This Privacy Policy explains how we collect, use, store and protect the personal information you share with us through our website and other communication channels.

By using our website at dwcpipeindustries.com, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

1.1 Information You Provide

When you fill out our contact form, request a quote, or communicate with us via email or phone, we may collect:

• Full name
• Phone number
• Email address
• Company or organization name
• Project location and requirements
• Any additional information you choose to share in your message

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or source
• Device information (mobile or desktop)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide product quotations
• To process orders and arrange product delivery
• To send updates about your order or project
• To share product catalogues, pricing or technical documents on request
• To improve our website, products and customer service
• To comply with applicable laws and tax regulations in India
• To send occasional updates about new products or industry news (only if you opt in)

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, although some features of the site may not function properly without them.

We may also use third-party analytics tools such as Google Analytics to understand how visitors use our website. These tools collect anonymized data and do not identify you personally.

4. Information Sharing and Disclosure

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted vendors who help us operate our business (e.g. logistics partners for delivery, payment processors, IT support) — strictly bound by confidentiality.
• Legal Compliance: When required by law, court order or government request.
• Business Transfer: In the event of a merger, acquisition or sale of business assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These measures include secure servers, encrypted connections (HTTPS), restricted access to data, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by Indian law (such as for tax and accounting purposes — typically 7 years for invoiced transactions).

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us at info@dwcpipeindustries.com.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms, payment gateways or partner sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:

DWC Pipe Industries
Plot No. 123, Industrial Area, Phase II
Jaipur, Rajasthan 302013, India

📞 +91 98765 43210
✉️ info@dwcpipeindustries.com